Project terms and conditions

The terms that apply when you work with us on a website, hosting or maintenance. Written in plain English, because terms should be readable.

Last updated:

Draft for review. This page is still being checked and may change before it’s final.

1. About these terms

These terms apply to all services provided by Mora Digital to you, the client. Mora Digital is the trading name of Fred Turville, a sole trader, of Ocean Heights, Ulalia Road, Newquay, Cornwall TR7 2FQ. You can contact us at hello@moradigital.co.uk.

These terms cover website design, website build, website management and maintenance, hosting and domain management.

Your quote or proposal sets out exactly what we’ll do for you. If anything in your quote differs from these terms, the quote wins.

Some parts of these terms apply differently depending on whether you’re a business client (a company, sole trader or organisation buying for business) or a consumer (an individual buying for personal use). Where that’s the case, we say so. If you’re a consumer, nothing in these terms affects your statutory rights.

2. Quotes and accepting them

Quotes are valid for 15 days. After that we may update the price or timescale before going ahead.

You accept a quote by confirming in writing (an email is fine) or by paying the deposit. You don’t need to sign anything for these terms to apply, but we do need your acceptance before we start.

3. Fees and payment

Unless your quote says otherwise:

  • Projects need a 50% deposit before we start, with the remaining 50% due on completion, before the website goes live or files are handed over. Larger projects may be split into staged payments, set out in the quote.
  • Hosting and maintenance are invoiced annually in advance.
  • Invoices are due within 15 days.
  • You can pay by bank transfer, PayPal or card (via Stripe). Payment details are on every invoice.
  • We’re not VAT registered, so no VAT is added to our prices.

Anything extra you ask for that isn’t in the quote, such as additional pages, features or rounds of changes, will be quoted and agreed with you before we do it.

4. If a payment is late

We’re a small business, so getting paid on time genuinely matters to us, but we’re not in the business of chasing people. If an invoice slips, we’ll drop you a friendly reminder. If money’s tight or something’s come up, just tell us. We’d much rather agree a plan with you than add charges.

If an invoice is still unpaid 30 days after it was due and we haven’t heard from you, we may pause work until it’s sorted. For hosting or other ongoing services, we’ll give you at least 14 days’ written notice before suspending anything. We’ll never delete your website or data over a late payment without first giving you the chance to pay or take a copy.

As a last resort, on business invoices that are long overdue, we keep the right to claim interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998. We hope we never need to.

5. What we need from you

To keep your project on track, we’ll ask you to:

  • name one main contact who can make decisions and give feedback;
  • send content (text, images, logos, video) by the dates we agree, in a sensible format. For text, a Word or Google document or an email laid out page by page is perfect. For images, the highest quality JPG, PNG or WebP files you have;
  • give feedback and approvals within the timescales we agree;
  • make sure you have the right to use everything you send us (see section 9).

If you’d like help writing content or sourcing photos, just ask. We offer both.

6. Keeping things moving

Life happens, and we know content always takes longer than anyone expects. We plan our time around each project, though, so if we’re waiting on content or feedback for longer than agreed, we may need to move your project to our next available slot. Launch dates move with it.

If a project goes quiet for a couple of months, we’ll check in. If we still can’t move forward, we may invoice for the work done so far and put the project on hold. Nothing is lost: it’s yours, and we’ll happily pick it back up when you’re ready, with a fresh timescale.

7. Reviews, changes and sign-off

You’ll see and approve designs before we build, and review the finished website before it goes live. Your quote says how many rounds of changes are included. Further changes are charged at £100 per hour, and we’ll always tell you the cost first.

Once we hand over the finished work, please let us know of anything that isn’t right within 10 working days. After that the work is treated as approved, although we’ll still fix genuine bugs in what we built, free of charge, for 30 days after launch.

8. Third-party costs

Some projects need things from other suppliers, such as domain names, premium plugins, fonts, stock photography or software licences. We’ll tell you about these in advance. You either buy them directly or we buy them for you and recharge them at cost.

9. Your content and permissions

You keep ownership of everything you supply to us, including text, photos, logos and branding. You give us permission to use it for your project.

You confirm that you own, or have permission to use, everything you send us, and that it’s lawful. If you’re a business client, you agree to cover any costs or claims we face because something you supplied infringes someone else’s rights.

10. Who owns the website

Once you’ve paid in full:

  • you own the final design and the content we created specifically for you;
  • we keep ownership of our own tools, code, frameworks and templates that we use across projects, and give you a permanent licence to use them as part of your website;
  • anything from a third party (themes, plugins, fonts, images) stays under its own licence.

Until you’ve paid in full, ownership stays with us.

11. Portfolio and design credit

We may show your website in our portfolio and on social media. If you’d rather we didn’t, or your project needs to stay confidential, just tell us.

We add a small “website by Mora Digital” credit in the footer of websites we build. If you’d rather not have it, just ask and we’ll take it off, at no cost. We do really appreciate it when people keep it, though. It’s how a lot of new clients find us.

12. Browsers and devices

Websites are built and tested to work on current versions of the major browsers (Chrome, Safari, Firefox and Edge) on phones, tablets and computers at the time of launch. We can’t guarantee how future browser versions will behave. If an update affects your website later, we’ll quote to fix it, or cover it if you’re on a maintenance plan.

13. Hosting and maintenance

If we host or look after your website:

  • hosting and maintenance run for a year at a time and renew each year until either of us cancels. You can cancel by letting us know in writing (email is fine) at least 30 days before the renewal date;
  • we’ll give you at least 30 days’ notice of any price changes;
  • we take reasonable steps to keep your website secure, up to date, backed up and online, but we can’t guarantee it will never be unavailable. Hosting depends on third-party infrastructure;
  • websites we host must be used lawfully. We may suspend a website that’s being used for anything unlawful or harmful;
  • if you leave, we’ll give you a copy of your website files and data and help you move. Time spent on a move may be charged at our usual rate.

14. Domain names

Where possible, domain names are registered in your name so you always own them. If we manage your domain, we’ll renew it while your account is up to date and transfer it to you on request. If you manage it yourself, renewing it on time is your responsibility.

15. Access and other people’s changes

If your website is hosted elsewhere, we’ll need secure access to it, such as hosting control panel, SFTP or admin logins, for the duration of the work.

We aren’t responsible for problems caused by changes made by you or anyone else after handover, but we’re happy to help put things right at our usual rate.

16. Data protection

We both agree to follow UK data protection law (the UK GDPR and Data Protection Act 2018). Where we handle personal data on your behalf, for example contact form messages on a website we host, we act as your data processor and only use that data to provide our services to you. We can provide a data processing agreement on request.

You’re responsible for your website’s own privacy notice and cookie consent, unless we’ve agreed to provide them as part of your project.

17. Cancelling

Business clients: either of us can end a project by giving written notice (email counts). You’ll pay for work done up to that point and any third-party costs we can’t get back. The deposit covers work done first.

Consumers: if we agreed your contract online, by phone or away from our premises, you have the right to cancel within 14 days without giving a reason. If you ask us to start work within those 14 days and then cancel, you’ll pay a fair amount for the work done up to that point. After 14 days, the business client terms above apply.

Hosting and maintenance can be cancelled as set out in section 13.

18. Our liability

We provide our services with reasonable care and skill.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can’t legally be limited.

For business clients, we aren’t liable for indirect or consequential losses, such as loss of profit, revenue, business or data. Our total liability for any project or service is limited to the amount you’ve paid us for it in the previous 12 months.

For consumers, we’re responsible for losses you suffer that are a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We aren’t responsible for losses that weren’t foreseeable, or for business losses.

Please keep your own copies of content you send us and, if you manage your own hosting, your own backups.

19. Things outside our control

We aren’t responsible for delays or failures caused by things beyond our reasonable control, such as serious illness, extreme weather, power or internet outages, or failures of third-party services. We’ll keep you updated and do what we can to minimise the impact.

20. General

  • Your quote and these terms make up the whole agreement between us.
  • If any part of these terms is found to be unenforceable, the rest still applies.
  • Only you and Mora Digital have rights under this agreement.
  • We may update these terms from time to time. The version in place when you accepted your quote applies to that project.
  • These terms are governed by the law of England and Wales, and any dispute will be dealt with by the courts of England and Wales. If you’re a consumer living in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

Questions about any of this? Email hello@moradigital.co.uk and we’ll explain.